iQuest^® is CapQuest’s integrated proprietary technology platform that supports every aspect of our business, providing seamless delivery and management of information and satisfying the most sophisticated debt recovery reporting demands.

iQuest^® is centred on a bespoke, state-of-the-art systems platform.  It integrates both external and internal data sets with specialist applications from a predictive dialler to facilitate client account management and complex investor and debt portfolio reporting.

Clients
iQuest^® allows clients to monitor the performance of their contingency portfolios – an area where speed, transparency and accuracy is key.

Customers
Our debt recovery technology platform tracks each customer’s payment progress, stores and manages valuable data and enables our debt collection and mortgage servicing teams to keep abreast of the status of each individual account. The added functionality of iQuest^® means that we can help customers work out a realistic and fair payment plan tailored to their individual circumstances. Debt recovery technology enables us to work with customers to help them satisfy their debts.

Debt Portfolio Purchases
iQuest^® provides sophisticated proprietary scoring and segmentation models that are utilised in the pricing and stratification of debt portfolios and to drive optimum debt recovery strategies. iQuest^® permits us to maximise our responsiveness to sellers of debt portfolios while increasing performance, pricing and operational efficiencies.

Investors
iQuest^® delivers a suite of timely and detailed status reports on debt portfolio performance which permits investors to monitor investment activity and performance on a real-time basis. The specialist reports driven by iQuest^® permit investors to explore, test and formulate data to their own specifications and meet all their regulatory reporting requirements as well.